ahm Health Insurance
Provider Hub

This resource is for health professionals and their staff to access updated information, forms and search tools.

Hospital Providers

We are committed to the purpose of striving for better health outcomes for our private health insurance members. As part of this commitment, ahm considers working collaboratively with our associated hospital partners as a priority to ensure this happens. Please find below information to assist with this process including frequently used forms and reference points for any hospital enquiries.

Please note: ahm actively utilises Eclipse for both claiming and eligibility and if not already doing so, would like to encourage all Private and Public hospitals to use this channel moving forward. Eclipse is quick and simple and provides more detail in eligibility checking. For further information, please contact us on the details below.

Contacting ahm

For enquiries and assistance with matters including:

  • Member eligibility
  • Waiting periods
  • Pre-exising ailments
  • Claims handling
  • Excesses and co-payments
  • Restricted services
  • Benefits

Please email info@ahm.com.au and we will respond to your enquiry within 2 business days

For urgent enquiries please contact our Hospital Team by using the provider IVR on 134 246

If you need to make an adjustment to a claim that has already been submitted, please email a copy of the amended account to info@ahm.com.au