We are committed to the purpose of striving for better health outcomes for our private health insurance members. As part of this commitment, ahm considers working collaboratively with our associated hospital partners as a priority to ensure this happens. Please find below information to assist with this process including frequently used forms and reference points for any hospital enquiries.
Please note: ahm actively utilises Eclipse for both claiming and eligibility and if not already doing so, would like to encourage all Private and Public hospitals to use this channel moving forward. Eclipse is quick and simple and provides more detail in eligibility checking. For further information, please contact us on the details below.
For enquiries and assistance with matters including:
Please email email@example.com and we will respond to your enquiry within 2 business days
For urgent enquiries please contact our Hospital Team by using the provider IVR on 134 246
If you need to make an adjustment to a claim that has already been submitted, please email a copy of the amended account to firstname.lastname@example.org